Effective Date: 01/02/2025
Last Updated: 19/09/2025
PingPatrol.app (“PingPatrol”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website monitoring services (the “Service”).
1. Information We Collect
We may collect the following types of information:
a) Account Information
Name
Email address
Password (encrypted)
Payment details (processed by third-party providers; we do not store full credit card data)
b) Service Data
Website URLs you choose to monitor
Domain names
SSL certificate details
Status page configurations
API usage logs
c) Communication Data
Email addresses for alerts
Phone numbers for SMS alerts
Webhook URLs for notifications
d) Technical Data
IP address
Browser type and version
Device and operating system
Usage data and log files
2. How We Use Your Information
We use your information to:
Provide and maintain the Service
Send uptime/downtime alerts
Process payments and manage subscriptions
Improve and optimize the Service
Communicate updates, changes, and support messages
Ensure security and prevent fraud
3. Legal Basis for Processing (GDPR Users)
If you are in the EEA, we process your personal data under the following legal bases:
Contractual necessity: to provide the Service.
Legitimate interests: to improve and secure the Service.
Legal obligations: to comply with applicable laws.
Consent: for optional communications and alerts.
4. Sharing Your Information
We do not sell your personal data. We may share limited information with:
Payment processors (e.g., Stripe, PayPal)
Email/SMS providers (for sending alerts)
Hosting and infrastructure providers (e.g., cloud servers)
Legal authorities if required by law
All third parties are required to handle data securely and in compliance with privacy regulations.
5. Data Retention
Account data is kept while your account is active.
Monitoring data (logs, alerts) may be retained for [30–90 days] depending on your plan.
You may request deletion of your data at any time (see Section 8).
6. Cookies and Tracking
PingPatrol uses cookies and similar technologies to:
Keep you logged in
Analyze usage and improve performance
Store your preferences
You can disable cookies in your browser, but some features may not work properly.
7. Security
We take security seriously and use industry-standard measures, including:
HTTPS encryption
Encrypted passwords
Restricted access to sensitive data
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location (e.g., GDPR, CCPA), you may have rights to:
Access your data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Port your data to another provider
Withdraw consent at any time
To exercise your rights, contact us at
[email protected]
.
9. International Transfers
Your data may be processed outside your country of residence. Where applicable, we use safeguards such as Standard Contractual Clauses (SCCs) for cross-border transfers.
10. Children’s Privacy
PingPatrol is not intended for children under 16. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or in-app notice.
12. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
📧
[email protected]